Online gambling in Alderney

Two licence categories, different responsibilities

Category 1 covers organising gambling operations, player registration and verification, the player contract and funds. Category 2 covers the gambling transaction and platform operation in an approved hosting centre. An applicant may seek one or both; these are Alderney-specific categories.

Application and investigation deposit

AGCC describes an Alderney-registered applicant company, a Gazette application notice, the signed application and supporting documents, and a GBP 10,000 initial investigation deposit. The deposit is separate from the relevant licence fee payable after a successful application; it is not a complete launch-cost quotation.

Commercial operation requires a separate approval

After licensing, AGCC describes approval of internal controls, gambling equipment and capitalisation before live operation. Its process ends with a letter permitting commercial operations. A licence entry alone does not demonstrate completion of these operational steps or that a consumer service has launched.

Licence fee examples are from a dated schedule

The published fee table is explicitly dated 1 April 2015. For either Category 1 or 2 it lists GBP 17,500 for the first year where the holder has no previous licensed activity in Alderney under that category, and GBP 35,000 for a new application outside that condition. These are licence-fee entries, not investigation deposits. Confirm applicable amounts with AGCC before budgeting.

Renewal and annual association charges are separate

The same 2015 schedule lists Category 1 renewal bands of GBP 35,000 to GBP 400,000 by annualised net gaming yield and Category 2 renewal at GBP 35,000. Renewals separately carry an annual GBP 3,000 charge per gambling business associate; Category 2 excludes associates already reported under the same holder’s Category 1 licence. The recovered page does not establish a new 2026 schedule or a total annual cost.

Written complaint escalation for registered customers

AGCC advises a registered customer to raise the complaint with the Alderney licensee first. An unresolved complaint can be lodged in writing with the Commission: agreement is attempted, followed where necessary by investigation and a preliminary determination; disagreement can lead to a Commissioners hearing. Cost orders are possible. This route does not guarantee repayment, compensation or a favourable decision.